Eeroh SMS Terms & Consent

Customers initiate contact by voluntarily calling a participating business using its Eeroh-enabled telephone number. Eeroh rings that business. If someone answers, the call proceeds as a normal voice call.

Eeroh does not purchase phone lists, send cold SMS, or initiate unsolicited SMS conversations. The missed-call customer-care SMS is sent only after the caller presses 1 following the voice disclosure. An inbound text from a number that has not completed that Press 1 step does not start a customer-care conversation.

Calling the business alone does not constitute SMS consent.

SMS consent is obtained only through an affirmative keypad action after a missed call. The production sequence is:

Calling the business alone does not constitute SMS consent.

Exact automated voice disclosure presented before SMS consent is recorded.

“Sorry, we can't take your call right now. To receive a text message so you can tell us what you need, press 1. Message and data rates may apply. Reply STOP to opt out.”

After the caller presses 1, Eeroh records the consent event associated with that telephone interaction and sends a customer-care message concerning the caller’s specific inquiry.

The conversation may continue by SMS so the participating business can obtain information about the customer’s request. The participating business remains responsible for calling the customer back and handling the service request.

No missed-call customer-care SMS is sent before the caller presses 1. Eeroh does not book appointments, quote prices, or dispatch technicians.

After Press 1, the participating business may send a message such as:

Hi, this is [Business Name]. Sorry we missed your call. How can we help? Msg & data rates may apply. Reply STOP to cancel, HELP for help.

[Business Name] represents the participating business whose Eeroh-enabled number the customer called. Eeroh is the technology platform. The participating business is the sender of the customer-care message and the business whose customer inquiry is being handled.

Example business program page: eeroh.com/p/abc-plumbing/.

Eeroh’s missed-call messaging program is intended for customer-care communication related to an inbound customer inquiry. It is not intended for advertising, promotional campaigns, purchased contact lists, or unsolicited cold SMS.

Message frequency varies based on the customer’s specific inquiry and the resulting customer-care conversation.

Message and data rates may apply.

Recipients may reply STOP to opt out of further messages.

Recipients may reply HELP for assistance with the messaging program. HELP is a program-level support response. It does not initiate a customer-care conversation, does not constitute SMS opt-in, and does not replace Press 1 after the voice disclosure.

For assistance with the underlying service request, recipients should contact the participating business they called.

Eeroh records the consent event associated with the telephone interaction, including the consent action and a timestamp and interaction identifier where applicable.

Those records are used to operate the missed-call program, honor opt-out, and show that the missed-call customer-care SMS is sent only after Press 1. This page does not publish individual call records.

Mobile phone numbers and SMS opt-in information are not shared with third parties or affiliates for their own marketing or promotional purposes.

How Eeroh handles information more broadly is described in the Privacy Policy linked below.

Privacy Policy: https://eeroh.com/privacy/

Terms and Conditions: https://eeroh.com/terms/

Related SMS program overview: https://eeroh.com/sms/

Eeroh provides the technology that facilitates customer-care messaging for participating businesses. The participating business is the business the customer contacted and the business responsible for the underlying customer service request.

Eeroh is not the customer’s plumber, HVAC company, electrician, or other local service provider.